Group - Terms and Conditions

Terms and Conditions

For Group Travelers

Diva's B Trippin' dba DBT Travel Concierge Group Terms and Conditions

These Terms and Conditions (“Terms”) become effective between Diva's B Trippin' dba DBT Travel Concierge (“Agency”) and you (including all travelers on the same booking) (“you” or “Traveler”) upon your signature (electronic or written) or payment authorization until terminated in writing by you or Agency.

These Terms are subject to change at any time, without prior written notice. The effective version of these Terms is located at:

DBT Group Terms & Conditions

DEFINITIONS

“Agency” means Diva's B Trippin' dba DBT Travel Concierge .

“Booking Services” means travel reservation and booking services provided to you by Agency.

“Lead Traveler” means you, acting on behalf of all Travelers on the same booking

“Terms” means these Terms and Conditions.

“Traveler” means you and all Travelers on the same travel booking.

“Travel Services” means travel products and services provided to you by Suppliers, including hotel accommodations, air transportation, cruises, car rentals, tours, activities, and similar products and services involving any type of leisure, business, or other travel.

TRAVELERS

You are the Lead Traveler, representing all Travelers on the same booking.
You are responsible for:
1. Sharing these Terms with all Travelers; and
2. Providing to Agency written confirmation that all Travelers agree to these Terms.
You are responsible for understanding these Terms—please read them carefully before accepting Booking Services or Travel Services.
If you do not understand any part of these Terms, please: (1) confer with your legal counsel; and (2) contact Agency in writing to request clarification.
You acknowledge receipt of Agency’s Travel Services Agreement, which refers to these Terms.

AGENCY

Agency is a travel agent who provides Booking Services to you.

SUPPLIERS

Suppliers are independent companies who provide Travel Services to you and the agency.
By paying for Travel Services, you consent to the use of those Suppliers.

RATES & INCLUSIONS

Quoted rates are based on the precise inclusions Agency will provide to you in writing.
Unless specifically itemized on your travel documentation, rates do not include Travelers’ costs, fees, or taxes incurred for or related to:
1. Airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any other government-imposed taxes or fees, without limitation; or
2. Meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions, hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking, valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical tests or treatment, vaccinations, pharmaceuticals, supplements, or any miscellaneous charges of a personal nature, without limitation.
3. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, Diva’s B Trippin’ dba DBT Travel Concierge reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provide DBT Travel receives a written cancellation within five days of the price increase notification.

PERSONAL INFORMATION

You consent to Agency and Supplier use of your personal information.
You understand that, as part of booking any Travel Services, certain personal information may be conveyed to third parties to accommodate your travel.
Such information includes birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and other information needed to secure travel arrangements.
Agency will not be liable for the distribution of your information to any Supplier.
Our liability for the failure of any foreign Supplier to protect your personal information is specifically excluded.
You authorize Agency to keep your personal information for as long as needed to provide Booking Services and for a reasonable period thereafter for Agency’s legal or business purposes.

GROUPS

Terms for groups will differ from Flexible Independent Traveler (FIT) guidelines.

RESERVATIONS & PAYMENT

All reservations will be made online via a booking link which will be provided.
We accept all major credit cards, debit cards, and ACH payments.
All payments made will be non-refundable and non-transferable
Deposits: All reservations (except where specified) will require a deposit and will be clearly noted the amount due and monthly payment plan
Full Payment: All reservations can be paid in full at time of booking as long as the tour still has space available
Late Payment: If there is any outstanding balance by final payment due date listed on your invoice, a lat fee will automatically be added to your invoice one day after your final payment date. Late fees vary. Please see each individual tour description for late fee cost.
You authorize Agency to charge your credit card, debit card, or other means of payment for the charges associated with your travel booking.
By authorizing Agency to charge your means of payment through Agency’s payment authorization platform, written documentation, or by phone, you understand and agree to these Terms, including, without limitation, all cancellation policies.
Traveler payments to Agency in currency other than U.S. Dollars (USD) will be converted at then-current exchange rates.
A purchase is not complete until all deposits and other amounts due have been processed and a booking confirmation has been provided to you in writing.
If payments are not received by their due date, all components of the booking may be cancelled by the Agency, which may result in NON-REFUNDABLE previous payments.
Agency reserves the right to cancel your booking if Agency does not receive full payment for Booking Services or Travel Services within a reasonable time, in Agency’s sole discretion.

TRAVEL DOCUMENTS

Provided full payment is received no later than your Final Payment Due date, travel documents and travel instructions will be sent via email and/or mail 30 days or earlier prior to travel.
If paper documents are requested when e-documents are available, documents will be delivered via USPS approximately 14-21 days prior and postage fees will apply. A complete steet address is required (no PO boxes).

CHANGES & CANCELLATIONS

Payment plans are not suggestions - they are mandatory. If we fail to receive a payment within 30 days after payment due date without any communication to us, your reservations will be automatically cancelled.
If you wish to cancel your travel reservation, cancellation must be received in the form of written communication.
Email your cancellation request to: info@divasbtrippin.com and include invoice number, full name, and date of travel.
If you do not receive an acknowledgement within 48 hours, please call 1-833-287-4776 to ensure your information is received.
There are no refunds for unused services.
If your travel reservation has been cancelled due to non payment and you wish to reinstate your reservation,
- You must notify us within 14 days of cancellation date that you want to reinstate your reservations
- A service reinstatement fee of $35 ($50 for international tours) will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.
All payments made on a reservation will be non-refundable and non-transferable. This is because the Agency has contractual agreements with suppliers that will not allow us to obtain refunds. This protects us as the Agency and provides additional protection to the group from price fluctuation due to cancellations.

NO SHOWS

Failure to travel or show up for any reservation or booking is considered a “no show.”
No show penalties will be up to the entire cost of travel, subject to terms and conditions of Supplier and Agency policies.

REFUNDS, CHARGEBACKS, AND ADJUSTMENTS

Any claim for refund or adjustment must be sent to Agency in writing.
Full details and proof of payment documentation must accompany all claims.
You may not be entitled to a refund if you change or cancel your travel plans after: (1) a confirmation of the booking; or (2) payment of a booking.
Refunds are subject to Supplier terms and conditions.
Suppliers may not issue refunds for cancellation due to actual, threatened, or fear of potential terrorist events, political unrest, pandemic or health concerns, or similar circumstances. Please carefully review Supplier terms and conditions.
You waive any right to a chargeback in case of cancellation (except for fraud) including any Force Majeure event (as described below).
If you attempt a chargeback, reverse charge, or recollection of a travel payment already made without Agency’s authorization, Agency has the right to charge you additional costs, fees, and expenses associated with such chargeback, reverse charge, or recollection, including, without limitation, attorney fees.

TRAVELER IDENTIFICATION & PROOF OF CITIZENSHIP

The Transportation Security Administration (TSA) requires all airline passengers to provide:
1. Secure Flight Passenger Data (SFPD);
2. Full name as it appears on government-issued identification;
3. Date of birth;
4. Gender; and
5. Redress number (if available).
The name of Travelers on all reservations and travel documents must match the name as it appears on that Traveler’s government-issued identification.
Traveler is responsible for any fees and expenses that may be incurred due to an incorrect name or the denial of travel resulting from incorrect information.
Updated information regarding security measures and requirements for air travel are available at www.tsa.gov. Agency highly recommends that Travelers check this website well before travel.
All U.S. citizens traveling to or from any international destination must have a valid passport, which must be valid for at least six months beyond Traveler’s date of return.
Travelers are responsible to confirm current entry and exit requirements and to obtain the necessary travel documentation based on the country of origin, destination, and stops in any additional countries.
Minors of age 17 and under traveling alone or with a single parent may be required to have additional documentation on domestic or international flights.
NO REFUND will be issued for any costs or losses incurred as a result of Traveler’s failure to obtain or provide required travel documentation.

ACCOMMODATIONS

All room types are requested at the time of booking based on the options in the booking from. Descriptions of accommodation will also be provided during the booking process.
You may be required to at the time of check-in to provide the hotel with
Hotel suppliers have NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a booking. All payments are NON-REFUNDABLE
Amenities such as elevators, air conditioning, bedding size, and similar preferences are not guaranteed at all properties. In addition, even if a property has amenities such as air conditioning or elevators, such amenities are not guaranteed to be operational or available during your stay.
Reimbursement for lack of amenities is solely the responsibility of the hotel. Agency may elect to act as an intermediary, but it is not responsible for such reimbursement under any circumstances.
We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.

DISABILITIES & SPECIAL NEEDS

If you have disabilities or special needs that may require non-emergency special services, additional support, or disability accommodations, please advise Agency in advance of booking.
If you are unable to use your own wheelchairs, mobility devices, or other medical equipment or devices, rentals may be available, potentially subject to additional charges.
Airlines and other Suppliers may impose charges for additional baggage and may have size restrictions for wheelchairs they can accommodate.
If you travel with a service animal or emotional support animal, Suppliers may require advance arrangements and documentation regarding the animal’s health, training, and related factors.
Countries outside the United States and Canada often apply different laws, rules, regulations, standards, and accommodations for persons with disabilities or special needs.
Travel destinations may have limited medical facilities, limited availability of prescription medications, and limited means to accommodate your disability or special needs.
Please consult your health provider prior to planning or booking your travel.
Travel insurance plans may provide access to emergency medical care, medical evacuation, and replacement of prescription medications. Agency strongly recommends the purchase of comprehensive travel insurance.
Agency will make all reasonable efforts to request assistance or arrange for appropriate services or equipment regarding Traveler disabilities or special needs. However, Agency is not responsible for the failure of Suppliers to meet Traveler needs and expectations.

AIR TRAVEL

Most airlines consider a name-change to be a cancellation.
You are responsible for excess baggage fees. Travelers are responsible to confirm airline baggage allowances for all flights.
International flights may have different requirements than domestic flights.
Tickets of any kind are payable in full at the time of booking.
Airline tickets, once purchased, may be NON-REFUNDABLE and NON-EXCHANGEABLE, subject to airline terms and conditions.
Agency is not responsible for any loss, accident, injury, delay, defect, omission, or irregularity that may occur, such as changes, additional expenses, and cancellations due to weather conditions, schedule changes, and other changes beyond Agency’s control.
You agree to adhere to safety guidelines of all airlines and hold Agency harmless from any liability due to airline restrictions.
Airline seat assignments are not complimentary on every airline.
Charges for pre-assigned seats in advance of flight time may be subject to additional charges.
Agency cannot guarantee seats in specific locations or next to each other. Seat assignments are strictly based on availability at the time seats are being selected and paid for.
Airlines retain the right to change aircraft and seat assignments at any time.
Agency is not responsible for any changes made by airlines or any additional charges imposed by airlines for any changes to seat assignments after selection and payment.

HOTEL & CRUISE PROFILES:

The Agencies hotel and cruise ship profiles are based upon information provided to the Agency by hotel and cruise ship partners and their representatives, including images and descriptions of individual properties.
Star-ratings may differ from country to country.
The does its best to maintain current information, however is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.

MEALS:

As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated.
Although the Agency cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 4 weeks prior to departure at mailto:info@thetraveldivas.com.

TRANSFERS

Transfers are provided as indicated for each tour by car, minibus, or motor coach provided airfare is purchased from the agency.
If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the responsibility to purchase your own transfer to the hotel.
Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time to compensate for minor delays.
The Agency or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time.
In case of a delay, whether due to flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi.
Transfer costs are not refundable, and any additional expenses will be your responsibility.

LUGGAGE (ESCORTED TOURS):

All of the Agency escorted tour buses allow one piece of luggage per person, plus carry-on bag.
Additional baggage will be subject to a handling charge of $100 per piece.
As the Agency will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider.

SIGHTSEEING & ITINERARY

Will be operated by motor-vehicle, its size dictated by the number of participants.
Times listed in itineraries are approximate and meant only as guidelines.
Some itineraries may have early morning start times for sightseeing in order to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates.
It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a "no-show", in which case you will not be eligible for refund for the unused service(s).
Persons requiring any assistance or who have any form of disability should refer to section "Travelers with Disabilities".
On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be last-minute changes, sometimes after arrival, in affecting the sequence of the tour, locations visited and/or hotels. Therefore, we reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment.
National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations
The itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration

RAIL

Once full payment is received, the Agency will select train times, rail tickets will be issued and are fully non-refundable.
Except where requested in writing prior to final payment. Passengers traveling with a group may not request alternative train times.
Once issued, rail tickets are valid for the dates and times specified.
Some exchanges must be done locally at the station due to fare restrictions.
Changes may be subject to local charges, fees, and fare increases.
Once the booked train has departed, changes are no longer possible, nor can amendments be completed on board the train.
The agency does not control seat assignments which are entirely at the discretion of the rail companies.
Once rail tickets are issued, they are fully non-refundable and non-changeable.

GROUP HARMONY:

To ensure the desired group synergy, the Agency reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs leading to a negative experience for the remainder of the group.
Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will necessarily be borne by the passenger. All unused services are non-refundable.

CRUISES:

Ship & Itinerary Changes:
1. Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded.
2. The Agency takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees.
Medical Services:
1. Many ships do not carry a doctor or nurse onboard. Should medical attention be required, local services will be contacted. Resulting charges will be the responsibility of the passenger.
2. The Agency and the cruise ship operator are not responsible for the services provided.

HAZARDOUS MATERIALS & INSECTICIDES

All air passengers are prohibited by federal law from bringing hazardous materials aboard aircraft in their luggage or on their person. Violations can result in up to 10 years of imprisonment and significant fines under 49 U.S.C. 5124 (see https://www.govinfo.gov/content/pkg/USCODE-2009-title49/pdf/USCODE-2009-title49-subtitleIII-chap51-sec5124.pdf).
Examples include, without limitation, explosives, compressed gases, flammable fluids and solids, oxidizers, poisons, corrosives, radioactive materials, paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals.
Special exceptions apply for small quantities (up to 70 ounces total) of medical and toilet articles carried in your luggage and certain smoking materials on your person.
Restrictions on hazardous materials are listed at:

https://www.tsa.gov/travel/security-screening/whatcanibring/all.

Some foreign airports require airlines to treat passenger cabins with insecticides prior to or during flights. The U.S. Department of Transportation (DOT) provides a list of such requirements at:

https://www.transportation.gov/airconsumer/spray.

You are responsible for understanding and adhering to all requirements regarding hazardous materials and insecticides.
Please contact your airline regarding your itinerary and applicable rules.

PASSPORTS, VISAS, AND DRIVER’S LICENSES

You are responsible to be familiar with the laws and rules governing any travel to any country.
You are responsible to determine the documents needed, to acquire such documentation, and to ensure your passport is up to date and valid to enter or exit any country.
Agency may be able to assist you in acquiring the necessary travel documents upon your request.
However, Agency is not responsible or liable for your failure to hold visas or documentation or to determine the validity of your passport or any other travel document to enter or exit any country.

ENTRY REFUSAL

Countries may restrict entry for persons with criminal records.
You are responsible to understand all destination entry laws and to know if you or anyone in your party has a criminal record.
Agency does not inquire about Traveler criminal records in the interests of privacy.
Refusal of entry is not a valid reason for cancellation, chargeback, or refund.

TRAVEL DURING PANDEMICS, EPIDEMICS, AND OTHER TRAVEL ADVISORIES

You are solely responsible to be fully aware of any restrictions related to pandemics, epidemics, and other travel advisories.
You warrant that you have reviewed and understand all U.S. Center for Disease Control (CDC) and U.S. Department of State travel advisories, notices, warnings, restrictions, and rules, including those regarding pandemics, epidemics, COVID-19, and other health threats.
You are aware that certain countries, including the United States, may require testing and quarantine upon entering the country, as well as testing and quarantine upon returning to the United States or your country of residence.
You understand destination countries may have limited availability of tests required for return to the United States.
Screening procedures and restrictions may take place at airports and in public areas.
Restrictions may include mandatory face coverings and/or temperature checks in airports, hotels, cruise ships, trains, or other means of transport.
You are aware that immigration restrictions may be put in place before or during travel that could impede your ability to enter or exit your destination as planned.
All Travelers, including U.S. Citizens, should refer to current CDC guidelines, country-specific guidelines, and Supplier requirements regarding testing and documentation requirements.
If you fail to adhere to current regulations or provide any required testing results or documentation, you may be denied boarding, entry, or return to the United States or your country of residence.
You are responsible for continually checking the latest CDC and State Department travel advisories, which can be navigated via the following links:

U.S. Center for Disease Control Information

https://www.cdc.gov/coronavirus/2019-ncov/travelers

https://wwwnc.cdc.gov/travel/notices

U.S. Department of State Information

https://travel.state.gov/content/travel/en/traveladvisories/COVID-19-Country-Specific-Information.html

https://travel.state.gov/content/travel/en/traveladvisories/covid-19-travel-information.html

https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/

CDC and other governmental notices and policies may change before your travel, during your travel, and after you return from travel.
Neither Agency nor Suppliers are responsible for Traveler testing or documentation.
You understand the inherent risks of choosing to travel.
You accept the risks set out above and hold Agency harmless against any travel restrictions, death, illness, cancellations by Suppliers, financial loss, quarantining rules, or measures put in place at airports or destinations you travel through.
You hold Agency harmless for any financial penalties or fees imposed by Suppliers for cancellations or postponements relating to COVID-19, pandemics, epidemics, natural disasters, accidents, or disturbances, or any similar events and you agree not to pursue any credit card charge-back, reimbursement, or legal action against Agency regarding such penalties or fees.

TRAVEL INSURANCE

Agency strongly recommends that each Traveler purchase comprehensive travel insurance.
If you decline to purchase travel insurance that includes coverage for medical needs while traveling and coverage for travel delays, you assume all personal risk and financial loss if you cancel your travel or incur costs or losses during the course of travel.
You understand that concerns or fear of pandemics or epidemics are not a covered reason under some travel insurance policies.
Insurance policies may exclude coverage for pandemics and epidemics.
Insurance claims will only be paid for covered matters, as stated in the insurance policy.
You hold Agency harmless for your election not to purchase travel insurance and for any denial of any claim by any insurer for any reason.

FORCE MAJEURE

No failure or delay in the performance of any obligation under these Terms will be a breach if such failure or delay arises from a force majeure or any cause beyond the reasonable and foreseeable control of Agency, including, without limitation, acts of God, floods, weather conditions, fires, explosions, accidents, war or threats of war (declared or undeclared), acts of terrorism, sabotage, insurrection, riots, strikes, or civil disobedience, sickness, epidemics, pandemics, quarantines, government interventions, defects in machinery or vehicles, delays or other events (collectively, “force majeure”).
Agency is not liable to you and will not provide any refunds caused by delay or non-performance of any obligation under these Terms to the extent any such delay is due to any force majeure.
If any Suppliers are affected by any force majeure, they may, in their sole discretion, vary or cancel any itinerary or arrangement in relation to your travel without notice.
If an accident occurs and you seek assistance from us, you will be responsible (financially and otherwise) responsible for all alternative travel arrangements.

LIMITATIONS OF LIABILITY

BECAUSE AGENCY ACTS AS AGENT FOR SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH SUPPLIERS, YOU AGREE THAT AGENCY IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF BOOKING SERVICES.
AGENCY DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR SPECIAL DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY SUPPLIER BOOKING THROUGH US, INCLUDING, WITHOUT LIMITATION, LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY, OR IRREGULARITY THAT MAY BE INCURRED THROUGH THE FAULT, WILLFUL ACTS, NEGLIGENCE, OMISSIONS, OR OTHERWISE OF SUCH SUPPLIER OR ITS EMPLOYEES, AGENTS, CONTRACTORS, OR REPRESENTATIVES, INCLUDING, BUT NOT LIMITED TO, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF TRAVEL SERVICES, THEIR CANCELLATION AND REFUND POLICIES, FUEL INCREASES, BANKRUPTCY OR CESSATION OF OPERATIONS, AND ANY OTHER MATTERS OUTSIDE OF AGENCY’S CONTROL, AND YOU EXONERATE US FROM ANY LIABILITY WITH RESPECT TO THE SAME.
ANY RECOVERY BY YOU FROM AGENCY WILL BE LIMITED TO THE AMOUNT OF COMMISSIONS OR FEES ACTUALLY RECEIVED BY AGENCY FOR PROVIDING BOOKING SERVICES TO YOU DIRECTLY RELATED TO SUCH RECOVERY ON A CASE-BY-CASE BASIS.
AGENCY’S SOLE OBLIGATIONS AND LIABILITIES ARE AS STATED IN THESE TERMS. ALL OTHER REPRESENTATIONS OR WARRANTIES—EXPRESS OR IMPLIED, BY STATUTE, LAW, OR OTHERWISE—ARE EXCLUDED.

ARBITRATION

In case of a dispute between the you and Agency relating to or arising out of these Terms, we will first attempt to resolve the dispute personally and in good faith. If these personal resolution attempts fail, then we will submit the dispute to binding arbitration.
The arbitration shall be conducted as follows:
1. State of Texas, County of Harris.
2. The arbitration shall be conducted by a single arbitrator, and such arbitrator shall have no authority to add parties, vary the provisions of these Terms, award punitive damages, or certify a class.
3. The arbitrator shall be bound by applicable and governing federal law as well as the law of the State of Texas, County of Harris.
Each party shall pay their own costs and fees.

GENERAL

Amendments. These Terms may be amended only in writing by Agency.
Assignment. You may not assign any right or obligation under these Terms without Agency’s prior written consent, which will not be unreasonably withheld or delayed.
Waiver. No forbearance or delay in enforcing these Terms will prejudice or restrict any rights of you or Agency. No waiver of a right will operate as a waiver of any subsequent right. No right is exclusive of any other right, and each right is cumulative.
Severability. If any part of these Terms is found unenforceable, that part will be enforced to the fullest extent permitted by law and the remainder of these Terms will remain fully in force.
Relationship of Parties. These Terms do not create an agent relationship, legal-entity partnership, joint venture, or employment relationship between you and Agency. You have no authority to bind Agency or incur any obligation on Agency’s behalf.
Notices. Notices under these Terms will be in writing and deemed given when sent to the receiving party’s email or other address provided for purposes of notice.
Counterparts. These Terms may be signed or accepted electronically in more than one counterpart; each will be an original. Counterparts together constitute a single instrument.
Governing Law. These Terms are governed exclusively by the laws of Texas without regard to conflicts of law provisions.
Further Assurances. You and Agency will perform any additional acts as necessary to effect these Terms and will address together in good faith any unforeseen issues that arise under these Terms with a view to mitigating any material adverse impact on either party.
Entire Agreement. These Terms, together with the Travel Services Agreement, is the entire agreement between you and Agency and supersedes all prior agreements, written or oral, between us regarding its subject matter.